My recipient didn’t receive the email. What should I do?

If your recipient didn’t receive the notification email, we suggest several steps. Firstly, confirm that the recipient’s email address was entered correctly. Secondly, advise the recipient to check their Spam folder. It is rare for our emails to be placed in spam folders, but it does happen occasionally. Third, send the recipient another notification by navigating to your document, then clicking on the document, opening the document, and clicking Send Reminder.


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